Frequently asked questions

How do I start participating in the auction?

To participate in the auction on our website, you need to go through the registration process. After registering, you will be able to place bids. Choose the vehicle you are interested in, review its specifications and history, and then set your maximum bid. We provide an easy-to-use interface to track the auction`s progress in real time and will notify you of your bid status. In case of winning, our team will contact you.

What types of vehicles can be purchased through your website?

Our website offers a wide range of vehicles from the USA and Canada. You can find passenger cars, SUVs, pickups, motorcycles, as well as specialized vehicles such as trucks and commercial vehicles. We work with leading auction platforms and dealers, allowing us to offer you vehicles of various makes and models in different price ranges.

How can I check the vehicle`s history?

We provide access to detailed vehicle history reports such as Carfax and AutoCheck for an additional fee. These reports include information about previous owners, accident history, maintenance and repair records, mileage, and any liens or encumbrances. You can purchase the report on the selected vehicle`s page before placing a bid. You can also contact our online support for a free vehicle condition analysis.

What is Autoplatforma’s fee for services?

Our commission depends on the vehicle`s cost and the additional services you choose. On average, the commission ranges from 3% to 10% of the vehicle`s price. You can get detailed information about commissions and services from our online support via the live chat on the website. We also offer package deals that include all necessary services such as vehicle inspection, document processing, and organizing delivery, including customs duties and vehicle registration in your country.

How is the car delivered?

Car delivery involves several stages. After the auction ends and the car is paid for, we arrange its transport from the seller to the departure port in the USA or Canada. The car then undergoes customs clearance and is loaded onto a ship for sea transport. Upon arrival at the destination port in your country, the car undergoes customs clearance and is delivered to your city.

How long does the delivery process take?

The car delivery process usually takes from 4 to 8 weeks. Delivery time depends on several factors such as the seller`s location, vessel availability, customs clearance time, and the distance to the final destination. We provide you with the ability to track the delivery status at each stage and notify you of key events so that you can plan the car`s receipt.

Can I cancel the car purchase after the auction ends?

Unfortunately, once the auction ends and your bid is accepted, canceling the car purchase is not possible. We recommend carefully reviewing all available information about the vehicle before placing a bid. If you have any questions or concerns, our specialists are always ready to assist you with consultation and providing additional data.

What payment methods are accepted?

We accept various payment methods, including bank transfers, credit and debit cards, and electronic payment systems. After the auction ends, you will be provided with an invoice containing payment details. Please note that all payments must be made within the specified period to avoid delays in the delivery process.

What to do if the car arrives damaged

Do you provide customs clearance services?

Yes, we offer a full range of customs clearance services for vehicles in certain countries. Our specialists handle all necessary documentation, payment of customs duties and taxes, and represent your interests at customs. We make the process as simple and convenient as possible so that you can receive your car without any hassle.

Can I inspect the vehicle before purchasing?

Yes, we offer independent vehicle inspection services before purchase. Our specialists will conduct a detailed inspection of the vehicle, checking its technical condition and compliance with the stated specifications. You will be provided with a comprehensive report with photos and recommendations, helping you make an informed decision about the purchase.

What are the main risks when buying a car at an auction?

The main risks when buying a car at an auction include the possibility of hidden damages and potential problems with documents and customs clearance. We help minimize these risks by providing detailed vehicle history reports, offering inspection services, and accompanying the transaction at all stages.

Do you provide a warranty for purchased vehicles?

The warranty for purchased vehicles depends on the auction and the seller`s conditions. Some cars may come with a remaining factory warranty, while others are sold without any warranty. We recommend carefully reviewing the sales conditions before the transaction. In some cases, we can offer additional warranty or insurance coverage for the vehicle upon your request.

What are auction fees and how are they calculated?

Auction fees are additional charges imposed by auction platforms for organizing and conducting auctions. The fee amount depends on the vehicle`s price and the specific auction platform`s policy. Usually, fees range from 5% to 10% of the vehicle`s final price. Detailed information about the fee for a specific vehicle can be found on the auction page.